Further Information

Why choose Purr Norfolk Pet Sitting
P-of-the-Purr

Why choose Purr Norfolk Pet Sitting?

As the owner of three much-loved cats, I understand the importance of finding someone you can trust to look after your pet while you’re away. I am committed to giving your pet(s) my undivided attention during my visits – I will love and care for them as if they were my own. For your additional peace of mind, I am trained in Pet First Aid and Feline Welfare & Wellbeing and I dedicate much of my spare time to fostering for Cats Protection.

Cats are my area of expertise, but I am also happy to look after other small animals such as rabbits, hamsters, gerbils, guinea pigs, mice, fish, lizards and birds. 

All three of my cats are indoor-only, so I am fully experienced in the procedures required to keep them safely inside their home.

Yes, I am able to administer oral and topical medication to your pet.  Please mention any medication requirements in your initial enquiry.

Some cats love the outdoors and enjoy their daily wanderings around the neighbourhood, and having a pet-sitter allows them to continue with their routine.  However, cats occasionally venture further than usual, which can result in them going missing or getting trapped inside a building.  Please be aware that I cannot be held responsible if your cat wanders while you’re away, but I will do everything I can to help find them.

If I believe that your pet is unwell or injured I will contact you for permission to take them to the vet.  If I am unable to contact you I will either contact the vet by telephone to discuss your pet’s condition, or take your pet to the vet for assessment.  If a visit to the vet is required I will accompany your pet and return them home afterwards.  If your pet needs aftercare I will ensure that this is provided while you’re away.

No, I operate alone and do not sub-contract any of my work.  Therefore, your home and pet will be visited only by me.

Yes, I am insured with Petplan to provide pet sitting and pet taxi services.  I carry copies of my insurance certification, Disclosure & Barring Certificate and Pet First Aid Certificate, which you are welcome to view at your preliminary visit.

Please give as much notice as possible to ensure that you are booked in.  If you have a last-minute booking, please contact me and I will do my best to accommodate you.

Simply contact Purr Norfolk via the options on the Contact Us page.  Once I have received your enquiry I will contact you to arrange a preliminary visit.  If you are happy to proceed with your booking after the preliminary visit, I will go through my terms and conditions and ask you to sign these to say that you are in agreement.  I will then take a deposit payment for the service that you have chosen, together with two sets of keys to your property.

This initial visit to your home to meet you and your pet(s) is free of charge and is an essential part of the service I provide.  It is an opportunity for you to ask questions about my service, and for me to find out all about your pet’s requirements.  It is also a good time for you to show me where your pet’s food, litter, toys etc. are kept, where they like to sleep or hide, and where essential household items and facilities are located.

At the time of your booking I will take two property keys which I will then label with a code so that they cannot be traced to your home. Your keys will be stored securely and returned to you at the end of my service. In the interest of your pet’s safety I will never leave your keys inside your home on the last day of service in case your return is delayed and I need to continue my visits until you are home.

At the time of booking I will require a non-refundable deposit of 30% of the total amount of the service booked.  The remaining amount will be payable 14 days before the service start date.  Payment can be made by bank transfer, cash or cheque.  Bookings which fall on a Bank Holiday will incur a 20% surcharge for that day.

Of course!  I live in South Norfolk and I can cover a large area, but please be aware that my service may be subject to an additional mileage charge depending on your location.

Pet Taxi Info

For routine vet appointments or visits to the groomer it is advisable that you contact me before you make your appointment, in order to check my availability. For unplanned visits to the vet, please contact me as soon as possible and I will do all I can to fit you in. If you are moving home and require transportation for your pet, please contact me as soon as you have your moving date.

Ideally, your pet will be ready to go when I arrive at your home. However, I know that this isn’t always possible, and they are wriggly little things when faced with a carrier! When you book the pet taxi service I will provide you with tips for putting your cat into a carrier, but if you come unstuck I can help you when I arrive.

If you have booked the Wait & Return service and I am accompanying your pet, I will telephone you from the vet’s to discuss the situation.  Rest assured that I will never give authorisation for any procedure to take place until I have your express consent.

Whenever I accompany a pet on a journey I am completely focussed on their safety.  If you’re not sure about the safety of your carrier, I can provide you with one of my own carriers for a small fee.  If I have concerns about the safety of your carrier I reserve the right to use my own carrier to ensure the safety of your pet.

Yes, as long as you ensure that your vet has your express verbal or written consent for me to accompany your pet on your behalf.